FAQ

Frequently Asked Questions:

1. Are the products fresh?

Our ingredients and products are handmade, vacuum-sealed, frozen to maintain freshness.

2. How does delivery work?

All orders are on a pre-order basis. Our products are made fresh to order so you can indicate your preferred delivery date and time on the cart page just before you check out.

3. How do I prepare the food? 

You can take out from the freezer and bake, or air fry and enjoy your food.

4. Do I have to pay a shipping fee?

Yes, $10 shipping fees apply to all orders. Free delivery for orders above $60.

5. Can I order freshly cooked in larger quantity for catering an event?

Yes, please provide us the following details as this page: Contact – Nai Nai Wu Xiang

• Your name
• Contact number
• Preferred delivery date & time
• Desired quantity and types of products